Terms & Conditions

  1. The Early-bird promotion period starts from 22nd June to 26th July 2026. Please check for any updates and details on the social media platforms of Orbis Hong Kong.
  2. All products ordered during the Early-bird promotion period will be delivered or will be available to pick up at designated redemption center during 17th August to
    25th September 2026    .
  3. All images are for reference only. The product colors may vary, and the real product colors should be considered as final.
  4. All orders will be processed on a first-come-first-served basis and are subject to stock availability.
  5. Orbis Mid-Autumn merchandise will not be sold as vouchers. No plastic or paper bag will be provided.
  6. Products and quantity ordered, delivery or redemption period per order cannot be changed after successful payment has made.
  7. If the order is still unclaimed after 25th September 2026, the gift will be discarded.
  8. Merchandise Sales are not tax deductible. Receipts for additional donations will be sent by email/mail to you.
  9. Orbis Hong Kong reserves the right of final decision to amend the Terms & Conditions without prior notice.

 

Local Delivery 

  1. After successful payment has made, all products ordered during Early-bird promotion period will be delivered to your designated address from 17th August to
    25th September 2026    . SMS message will be sent to inform you the actual delivery schedule.
  2. A one-off single-trip local delivery will be offered for free upon a payment of HK$1,500 (including donation). For orders below HK$1,500, a delivery fee of HK$100 shall apply.
  3. Upon successful payment, the courier company will inform the recipient about the delivery date and time via SMS. Please provide a valid mobile phone number when placing your order. Orders will be delivered from Monday to Saturday, 9am to 6pm. No delivery service will be provided on Sundays and public holidays, and there is no option to request specific delivery dates or times.
  4. Please provide the office address and office hours for the delivery arrangements as soon as possible.
  5. Delivery service covers Hong Kong Island, Kowloon and New Territories only. Delivery service is not available for areas including Discovery Bay, outlying Islands, restricted areas, PO Boxes and Parcel Locker.
  6. If the package is lost because of fulfilment as per your special request (e.g., placing the package outside of the door or at the caretakers, etc.), Orbis Hong Kong will not be liable for any loss that arises.
  7. No refund will be offered if the package fails to be received by customer at the appointed delivery date and time, or if the package fails to be delivered due to an invalid delivery address provided. Orbis Hong Kong reserves the right to charge any extra cost for the re-delivery or the arrangements for your gifts to be collected at the designated redemption center.
  8. Do not make any payment to the courier upon collection.
  9. Delivery time may vary depending on road traffic conditions and courier delivery arrangements.
  10. Please note that delivery may be delayed during inclement weather (e.g., typhoon, black rainstorm signal, etc.).

 

Pick up from Redemption Center

  1. After successful payment has made, all products ordered during Early-bird promotion period will be available to redeem at designated redemption center from 17th August to 25th September 2026 .
  2. Redemption fee will be waived upon HK$1,500 purchase (including donation). For orders below HK$1,500, a $20 redemption service fee shall apply.
  3. Upon successful payment, you will receive a confirmation email for collection. Redemption can be made between 17 August and 25 September 2026. Please provide your mobile number for that. Orders will be delivered between 9 a.m. to 6 p.m. from Monday to Saturday. No delivery service is available on Sundays and public holidays. Also, no designated delivery date or time is allowed.
  4. Please call the redemption center* to confirm stock availability before redemption.
  5. Please present your HKID card, the confirmation email or provide your mobile number at the time of redemption. If you authorize a representative to redeem on your behalf, he or she must present a photocopy of your HKID card and his or her HKID card in order to collect your gift at the designated redemption center. The content provided in the confirmation email shall prevail.
  6. If the packaging or products are damaged at the time of redemption, please request for an exchange at the branch immediately. No exchange of goods will be accepted once you have left the redemption store.
  7. No paper or plastic bags are provided. Please bring your bags.
  8. Website of redemption centers: http://karkar.com.hk/en/contact_us.html

*Address & service hours of redemption centers are as follows:

Causeway Bay
Address: 1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road (Causeway Bay MTR Station Exit B)
Tel: 3996 8197
Mon – Sat: 11 a.m. to 7:30 p.m.; Sun & Public Holiday: Closed

Tsim Sha Tsui
Address: G/F, Park Hovan Commercial Building, 18 Hillwood Rd, Tsim Sha Tsui, Kowloon (MTR Jordan Station Exit D)
Tel: 3996 8196
Mon – Sat: 11 a.m. to 7:30 p.m.; Sun: 1 p.m. to 5:30 p.m.; Public Holiday: Closed

Mooncake Donation Program

Orbis will consolidate the orders and deliver mooncakes to designated organizations in September. There is no need for supporters to pick up or make arrangement to donate mooncakes. (If the selected donation organization reaches its donation limit, Orbis will allocate the mooncakes to another donation organization.)

Orbis Hong Kong Hotline and Office Hours

Tel: 2877 9373
Fax: 2858 8888
Email: [email protected]
Service Hours:
Mon to Fri 9am – 5pm
Close on Saturdays, Sundays, Public Holidays and the following dates:
June 30, 2026; September 25, 2026; December 31, 2026

For any enquiries, please contact our hotline.