Terms & Conditions

  1. All images are for reference only. The color of the final product may vary.
  2. All orders will be processed on a first come, first served basis and are subject to stock availability.
  3. All orders will be processed according to the receipt’s date. Delivery may be delayed due to the high number of orders, so please place your orders as soon as possible.
  4. Orbis Mid-Autumn merchandise will not be sold as vouchers. No plastic or paper bag will be provided.
  5. Products and quantity ordered, delivery or redemption period per order cannot be changed after successful payment has made.
  6. If an order is unclaimed after September 25, 2026, the products will no longer be available.
  7. Merchandise sales and the Mooncake Donation Program are not tax deductible. Additional donations above HK$100 are tax deductible, and the receipts required for this purpose will be emailed/mailed out separately.
  8. Orbis Hong Kong reserves the right of final decision to amend the Terms & Conditions without prior notice.

 

Local Delivery 

  1. All orders received on or before September 11, 2026, will be scheduled for delivery starting from the 14th day after the order date till 18 September 2026 (For example, if the order date is August 10, the delivery period will be from August 24 till September 18).
  2. A one-off single-trip free local delivery service will be available on any order above HK$1,500 (including donations). For orders below HK$1,500, delivery fee of HK$100 will be applied.
  3. Upon successful payment, the courier company will inform the recipient about the delivery date and time via SMS. Please provide a valid mobile phone number for that. Orders will be delivered from Monday to Saturday, 9am to 6pm. No delivery service will be provided on Sundays and public holidays, and there is no option to request specific delivery dates or times.
  4. To accommodate the most efficient delivery arrangements for your order, please provide your office address and office hours.
  5. The delivery service covers Hong Kong Island, Kowloon, and the New Territories. Delivery service is not available to other areas including Discovery Bay, Outlying Islands, restricted areas, PO boxes, or Parcel Lockers.
  6. Orbis is not liable for any losses which result from the fulfilment of the customer’s special requests. (e.g. placing the package outside a door, or at designated caretaker, etc.)
  7. No refunds will be offered if the package is not received by the customer at the appointed delivery date and time, or if the package is unable to be delivered due to an invalid delivery address. Orbis Hong Kong reserves the right to apply additional charges for redelivery or collection arrangements.
  8. Do not make any payment to the courier upon collection.
  9. Delivery time may vary depending on delivery day’s road traffic conditions and courier delivery arrangements.
  10. Please note that delivery may be delayed during inclement weather (e.g., typhoon, black rainstorm signal, etc.).

 

Pick up from Redemption Center

  1. Upon successful payment, you will receive a confirmation email for gift collection. Redemption can be made starting from the 14th day after the order date till 25 September 2026 (For example, if the order date is August 10, the redemption period will be from August 24 till September 25).
  2. Redemption fee will be waived upon HK$1,500 purchase (including donation). For orders below HK$1,500, a HK$20 redemption service fee shall apply.
  3. If you do not receive the confirmation email, please check your junk/spam folder, or else contact Orbis for assistance during office hours.
  4. Please call the redemption center to confirm the stock availability before redemption.
  5. Please present your HKID card, the confirmation email or provide your mobile number at the time of redemption. If you authorize a representative to redeem on your behalf, he or she must present a photocopy of your HKID card and his or her HKID card in order to collect your gift at the designated redemption center. The information provided in the confirmation email will take precedence.
  6. If the packaging or products are damaged when redeemed/collected, please request an exchange at the redemption center immediately. No exchanges will be accepted once you leave the redemption center.
  7. No paper or plastic bags are provided. Please bring your own bags.
  8. If a redemption center is not selected, we will arrange a location based on your mailing address.
  9. Website of redemption centers: http://karkar.com.hk/en/contact_us.html

*Address & service hours of redemption centers are as follows:

Causeway Bay
Address: 1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road (Causeway Bay MTR Station Exit B)
Tel: 3996 8197
Mon – Sat: 11 a.m. to 7:30 p.m.; Sun & Public Holiday: Closed

Tsim Sha Tsui
Address: G/F, Park Hovan Commercial Building, 18 Hillwood Rd, Tsim Sha Tsui, Kowloon (MTR Jordan Station Exit D)
Tel: 3996 8196
Mon – Sat: 11 a.m. to 7:30 p.m.; Sun: 1 p.m. to 5:30 p.m.; Public Holiday: Closed

 

Mooncake Donation Program

Orbis will consolidate the orders and deliver mooncakes to designated organizations in September. There is no need for supporters to pick up or make arrangement to donate mooncakes. (If the selected donation organization reaches its donation limit, Orbis will allocate the mooncakes to another donation organization.)

 

Orbis Hong Kong Hotline and Office Hours

Tel: 2877 9373
Fax: 2858 8888
Email: [email protected]
Service Hours:
Mon to Fri 9am – 5pm
Close on Saturdays, Sundays, Public Holidays and the following dates:
September 25, 2026; December 31, 2026

For any enquiries, please contact our hotline.